Contact Us
We're here to help! Reach out to us for any questions, support, or feedback.
Get in Touch
Our support team is dedicated to providing you with the best experience possible. Whether you have technical issues or sales inquiries, we're here 24/7.
WhatsApp is our only customer-facing support channel — it gives us a single conversation thread per customer that we can keep open across multiple support touches. If you prefer to write rather than chat, the Send-a-Message form on the right routes into the same support queue.
Send a Message
Get in touch with Playvora
Playvora support runs on WhatsApp — replies in under 30 minutes during UK business hours, under 2 hours overnight. Click the green WhatsApp button at the bottom-right of any page on this site.
What you can ask before paying
- "Does it work on my Samsung TV / Firestick / Apple TV?" — yes; we'll send the exact setup steps
- "Can I get a free 24-hour trial?" — yes; no credit card needed
- "Does it carry [specific channel]?" — we'll check live and tell you
- "What's the cheapest plan?" — £9.99 for a 1-month / 1-device plan
What our support team can do once you're a subscriber
- Walk you through device setup screen-by-screen
- Send fresh credentials if your current ones stop working
- Diagnose buffering (usually a Wi-Fi vs Ethernet issue we can fix in 5 minutes)
- Help you change plans mid-subscription
- Pause renewal if you're going on holiday
Reseller and bulk pricing
Message "Reseller" via WhatsApp and we'll route you to bulk pricing within one business day.
Email contacts
- Support: support@playvora.co.uk
- Billing: billing@playvora.co.uk
- Privacy / data requests: privacy@playvora.co.uk
Email is replied to within 24 hours during UK business days. For anything urgent, WhatsApp is faster.